Legal
Return Policy
Overview
Because of the nature of research materials, opened or used products cannot be returned. [CONFIRM]
Damaged or incorrect items
If an item arrives damaged or differs from what you ordered, contact us within [X] days of delivery with your order number, the lot number on the vial and photos. We will arrange a replacement or refund at our discretion.
Cancellations
Orders may be cancelled before they ship. [CANCELLATION TERMS]
Refunds
Approved refunds are issued to the original payment method. [TIMELINE]